Refund policy
1. Before the seal (payment complete)
You can close the window or cancel at any time before payment is finished. Nothing is sealed, and you are not charged. If the email format is wrong, or the address cannot receive mail, payment does not proceed. When sending to several people, you must check that the addresses are correct, and each recipient's fee is added to the amount you pay. For a promise together, you pay when you join the creator's promise, and participation is confirmed as soon as payment is complete. If a participant does not choose the join button, no payment is made. Once you join, participation stays confirmed. A refund is given only if the creator cancels the promise, or if there is a special circumstance such as a system error or the promise not being sealed.
2. After the seal (the rule)
This service is provided as digital content. Once you join, participation stays confirmed. A refund is given only if the creator cancels the promise, or if there is a special circumstance such as a system error or the promise not being sealed.
3. Service period
The period runs from the moment of sealing to the open time, and the maximum is 12 months. A new K's Promise seal is 12,900원 for A nearer promise (3 months or less), 19,900원 for A kept promise (more than 3 months, up to 6 months), and 29,900원 for A longer-kept promise (more than 6 months, up to 12 months).
4. If you sealed under a pseudonym
You may use the service even if the name is not your real name, but it may be hard to confirm your identity, so a refund or similar problem may be impossible to handle or may be delayed.
5. Additional points
For a promise together, a refund is given only if the creator cancels the promise, or if there is a special circumstance such as a system error or the promise not being sealed. If the address you entered is not correct, you are not charged. If the address is valid and the open-notice email is still not delivered because of a technical error on the company's side, we refund in principle under this refund policy. If you otherwise do not receive the service, or there is a serious failure in which sealing, opening, or the notice does not happen, please contact support. After we check, we will explain a reasonable step, such as cancellation or a refund. For a promise together, if a system error on the company's side means it is not sent within 7 days after the open time, the participant is a refund target. This does not apply when a participant entered the email address incorrectly.
6. Contact
Please send cancellation or refund requests to KTimeCapsule at alltimecapsule@gmail.com.